Shipping & Exchange
Exchanges & Returns
You can return any purchase for an exchange or store credit within 14 days of buying it in-store or receiving it by post.
To be eligible, items must be:
- Unworn
- In the same condition as received
- Returned in their original packaging
Please send all exchanges to:
Pieces of Eight Gallery
28 Russell Place, Melbourne, 3000
Faulty Goods
Our pieces are hand-made by talented artists, so slight variations and natural imperfections are part of their unique charm. We encourage you to choose carefully, as we only offer refunds for truly faulty items.
If you return a faulty item, we'll also credit your shipping cost back to you.
Need to return or exchange something? Please email us first, info@piecesofeight.com.au
Product Availability
Many of our pieces are one-of-a-kind. In the rare event that multiple orders are placed for the same item and we run out of stock, we'll contact you within two business days to arrange either:
- A full refund
- The artist to re-make the piece for you (this will take a little longer)
Pricing & Payment
Australian Customers
- All prices are shown in Australian Dollars (AUD).
- All online payments are processed in AUD.
- Prices include 10% Goods and Services Tax (GST).
International Customers
- Prices will be shown in your local currency when viewing our website.
- The final amount charged to your card may differ slightly due to currency conversion rates and any bank fees.
- You are responsible for any customs duties and taxes incurred when items enter your country.
Payment Methods
We accept:
- Cash (in-store)
- Credit Card
- EFTPOS (in-store)
- Direct Deposit
- PayPal
- Shopify Payments
- AfterPay
Shipping & Insurance
Domestic Customers (Australia)
- Free Express Shipping on all jewellery online orders over $250.
- Express Shipping (Australia Post): $15 flat fee for orders under $250.
- Small objects, vessels & sculpture: Flat fee of $30.
- Large objects, vessels & sculpture: In-store pickup only from our Melbourne gallery.
-
Insurance: Recommended for items over $1,000 and can be arranged for an extra fee.
- Up to $1,000 AUD: $80 AUD shipping via Express Courier International (uninsured). Please contact us if you want to add insurance.
- $1,000 to $3,000 AUD: $105 AUD shipping via Express Courier International (insured).
- $3,000 to $5,000 AUD: $130 AUD shipping via Express Courier International (insured).
- $5,000 to $10,000 AUD: $210 AUD shipping via Express Courier International (insured).
- Vessels & Sculptures: We do not offer international shipping for these online. Please enquire with our team for a custom quote.
- Maximum Online Order: We currently accept online orders up to $10,000 AUD.
Dispatch
- Products are shipped within 1-2 business days of your order.
- Orders placed on weekends or public holidays will be processed the next business day.
- Please allow 5-10 days for international delivery.
- If there are any shipping delays, we'll notify you by email.
- For orders requiring multiple shipments, you'll only be charged one shipping fee.
- Commission and special orders will take longer; we'll keep you informed with an estimated timeframe.
Have questions about your order?
Contact the gallery on +61 479 154 790 or enquire with our team.
A representative is available during gallery opening hours, Monday to Saturday 11 - 5pm.
Pickup Service
You may choose to pick up your purchase from the gallery rather than have your goods shipped. Some items are too fragile, heavy, or costly to ship. These items are available for in-person collection only from:
Pieces of Eight Gallery
28 Russell Place, Melbourne, 3000