Shipping & Returns
RETURNS & EXCHANGES
We check and package all of our items to ensure they are in perfect condition before we send them.
Pieces of Eight products are all handmade by our artists, so there will be inherent quirks and natural imperfections due to the way products are crafted. Please be sure to select your items carefully, as we can only offer refunds in the case that a product is faulty.
We can offer exchanges or resizing (at a cost) if you order the wrong size - within 7 days of instore purchase or within 7 days of receiving your item via post. All exchanges need to be unworn and returned to Pieces of Eight Gallery (Shop 27, Royal Arcade, Melbourne) in the same condition and packaging as it was received.
If you return something to us that is faulty, we will credit the shipping cost back to you. If you need to return or exchange an item, please email us.
AVAILABILITY
We will always endeavour to ensure items in the Pieces of Eight online store are in stock.
As most of our pieces are one-offs, multiple orders may have been placed on a particular item and we may run out of stock; in this instance we will contact you within two business days to arrange a refund or for the artist to re-make a piece for you which will take a little longer.
PRICING & PAYMENT
When viewing the website within Australia, Pieces of Eight prices are shown in Australian dollars (AUD) and all online payments will be processed in Australian dollars. When viewing our products outside of Australia, prices will be shown in your local currency. Therefore, the amount billed to your credit card or debited from your bank account may differ slightly to the price shown at the checkout due to the currency conversion and any bank fees you may incur.
Prices shown on our website include a 10% Goods and Services Tax (GST) for sales in Australia. Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer you are responsible for all duties and taxes incurred.
Pieces of Eight currently accepts payment via cash, credit card, EFTPOS, direct deposit and online payments via Paypal, Shopify Payments and AfterPay.
SHIPPING AND INSURANCE
DOMESTIC CUSTOMERS
Enjoy FREE EXPRESS SHIPPING in Australia on all purchases over $100. Note: this applies to online orders only.
All orders requiring domestic shipping will be sent via Registered Express Post, using Australia Post. We recommend you add insurance for items over $1,000; please contact our team after your purchase to request extra cover for insurance. We will provide you with a quote for the additional amount payable.
Small to medium vessels and sculptures are shipped within Australia at a flat rate of $30 AUD.
Large vessels and sculptures are available via instore pickup from our Melbourne gallery only. If you would like to purchase a large object and have it sent to you, please enquire with our team to arrange a quote for specialised delivery.
INTERNATIONAL CUSTOMERS
Orders up to the value of $1000 will cost $80 AUD to ship.
Orders over $1,000 and up to $3,000 will cost $105 AUD to ship.
Orders over $3,000 and up to $5,000 will cost $130 AUD to ship.
Orders over $5,000 and up $10,000 will cost $210 AUD to ship.
Orders under the retail value of $1000 AUD requiring international shipping will be sent via Express Courier International without insurance. Please contact us if you would prefer to add insurance. Orders over $1000 AUD will be sent via Express Courier International with Insurance included.
We do not offer international shipping on our vessels or sculptures, however if you would like a quote to have something delivered internationally, please enquire with our team.
At this time, we're only able to accept online orders up to $10,000 AUD.
DISPATCH
Products will be shipped within 1-2 business days of ordering. Orders placed on weekends or public holidays will be processed and packaged the following business day. Please allow 5-10 days for international delivery.
If for any reason we expect delays in shipping, we'll keep you updated via email.
If your order requires more than one shipment, we will only charge you one shipping fee. Commission and special order items will take longer but we will keep you informed and provide a time estimate.
If you have any questions about your order, contact the gallery on +61 479 154 790 or email us at info@piecesofeight.com.au. A representative will be available to assist during gallery opening hours.
PICK UP SERVICE
Some items are too fragile, heavy or costly to be shipped and will therefore only be available to collect in person from Pieces of Eight Gallery (Shop 27 Royal Arcade, 335 Bourke Street, Melbourne). When a product cannot be shipped, a small note is displayed on the product page. If pick-up from the Pieces of Eight showroom isn't an option and you really need a non-shippable item delivered to you instead, email us direct at info@piecesofeight.com.au and we will give you a quote for a specialised courier to get your item to you, at your own cost.
VALUATIONS
Pieces of Eight can also provide an independent valuation for your order. This is especially handy for insurance purposes for special items like engagement and wedding rings. The cost for our independent valuations is $150 AUD and includes a certificate and images of the piece for your records.
If you would like a purchase valuation to accompany your order, please
call the gallery on +61 479 154 790 or email info@piecesofeight.com.au.
GIFT WRAPPING
All items purchased from Pieces of Eight will come beautifully presented in our signature packaging.
PROMOTIONAL EMAILS
At the time of placing an order with Pieces of Eight Gallery, you can choose to agree to us contacting you in the future, by email, with exclusive offers, new products and artist updates (it's referred to as 'opt-in').
Pieces of Eight Gallery is committed to respecting your privacy; we ensure that all the information you provide to us will be collected and managed in accordance with the Australian Privacy Act.
We will never disclose your personal information to persons or entities outside of Pieces of Eight.
You can unsubscribe from Pieces of Eight emails whenever you wish.
